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Rates/Pricing
When checking out a shipping price by Royal mail or UK courier will be stated for Delivery to UK mainland. We ship on a next day service and where possible all goods will be delivered the day after we receive cleared payment.
Please contact us for any rates of shipping to Channel Islands, Northern Ireland, UK Islands and any other area.
Returns
a. Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to notify us that you wish to return any item within 7 working days of receipt. This notification must be made in writing by email to orders@vtwinmania.co.uk quoting your Order number.
b. You will be liable for the cost of returning the goods unless the item is faulty, damaged or not as described, in which case we will refund cost of the return postage.
c. Please return item(s) with original packaging if possible and taking reasonable care that the goods are adequately packed. Please obtain a certificate of posting which is available free of charge from the Post Office and enclose a note or copy of the original invoice.
d. Refunds will be made to original payment method within 3 days of receipt and you will be emailed to notify you of the refund. Alternatively a replacement for faulty goods will be sent if that has been agreed.
